Identifying customer expectations is key to evidence based service delivery

As librarians and information professionals we share a common rationale: to deliver enhanced services for our customers. The importance of this is self-evident - if we don’t have customers we don't have a job. We therefore put our services at peril if we don’t put the customer at the heart of what we are trying to do. The now-familiar description of evidence based library and information practice reminds us that we need "to integrate user-reported, practitioner-observed and research-derived evidence as an explicit basis for decision-making" (Booth, 2006). This begs several important questions - Who are our users? How can we best capture reports from these users regarding their expected outcomes? How might we as library practitioners observe (and act upon!) what our users require? In attempting to answer such questions we discover potential value in methodologies with a business orientation; utilising tools from the commercial sector such as Customer Value Discovery research (McKnight, 2007a; McKnight & Berrington, 2008)

Two physical characteristics of numerical apparent horizons

This article translates some recent results on quasilocal horizons into the language of $(3+1)$ general relativity so as to make them more useful to numerical relativists. In particular quantities are described which characterize how quickly an apparent horizon is evolving and how close it is to either equilibrium or extremality.Comment: 6 pages, 2 figures, conference proceedings loosely based on talk given at Theory Canada III (Edmonton, Alberta, 2007). V2: Minor changes in response to referees comments to improve clarity and fix typos. One reference adde

Canonical Phase Space Formulation of Quasilocal General Relativity

We construct a Hamiltonian formulation of quasilocal general relativity using an extended phase space that includes boundary coordinates as configuration variables. This allows us to use Hamiltonian methods to derive an expression for the energy of a non-isolated region of space-time that interacts with its neighbourhood. This expression is found to be very similar to the Brown-York quasilocal energy that was originally derived by Hamilton-Jacobi methods. We examine the connection between the two formalisms and find that when the boundary conditions for the two are harmonized, the resulting quasilocal energies are identical.Comment: 31 pages, 2 figures, references added, typos corrected, section 3 revised for clarity, to appear in Classical and Quantum Gravit

Free Space Optical Link Utilizing a Modulated Retro-Reflector Intended for Planetary Duplex Communication Links Between an Orbiter and Surface Unit

Presented are simulation and experimental results that provide duplex optical-free space communication links with minimal power and pointing requirements by using a modulated retro-reflector (MRR) for planetary communications. The design is the MRR resides on the surface of a planet or moon, where energy is scarce, while the source of the communication laser resides on an orbiter to achieve satellite-to-ground communications. Also, a simulated scenario using the Mars Reconnaissance Orbiter (MRO) is provided for real world potential results. The information sent through this communication path can range from raw scientific data to multimedia files such as videos and pictures. Bidirectional communications is established with the MRR by using a nested pulse position modulation (PPM) structure. This modulation scheme is then evaluated for its validity in a proof-of-concept experiment. Initial results indicate a promising return-link performance of at least 300 kbps in the nested arrangement

Towards a Theory of Analytical Behaviour: A Model of Decision-Making in Visual Analytics

This paper introduces a descriptive model of the human-computer processes that lead to decision-making in visual analytics. A survey of nine models from the visual analytics and HCI literature are presented to account for different perspectives such as sense-making, reasoning, and low-level human-computer interactions. The survey examines the people and computers (entities) presented in the models, the divisions of labour between entities (both physical and role-based), the behaviour of both people and machines as constrained by their roles and agency, and finally the elements and processes which define the flow of data both within and between entities. The survey informs the identification of four observations that characterise analytical behaviour - defined as decision-making facilitated by visual analytics: bilateral discourse, divisions of labour, mixed-synchronicity information flows, and bounded behaviour. Based on these principles, a descriptive model is presented as a contribution towards a theory of analytical behaviour. The future intention is to apply prospect theory, a economic model of decision-making under uncertainty, to the study of analytical behaviour. It is our assertion that to apply prospect theory first requires a descriptive model of the processes that facilitate decision-making in visual analytics. We conclude it necessary to measure the perception of risk in future work in order to apply prospect theory to the study of analytical behaviour using our proposed model

The first law for slowly evolving horizons

We study the mechanics of Hayward's trapping horizons, taking isolated horizons as equilibrium states. Zeroth and second laws of dynamic horizon mechanics come from the isolated and trapping horizon formalisms respectively. We derive a dynamical first law by introducing a new perturbative formulation for dynamic horizons in which "slowly evolving" trapping horizons may be viewed as perturbatively non-isolated.Comment: 4 pages, typos fixed, minor changes in wording for clarity, to appear in PR